Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

SISXIND009 Mapping and Delivery Guide
Respond to interpersonal conflict

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency SISXIND009 - Respond to interpersonal conflict
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers the skills and knowledge required to identify and respond to interpersonal conflict situations in the workplace.This unit of competency applies to individuals working in a diverse range of industries where they are responsible for dealing with interpersonal conflict. This includes, but is not limited to, coaches and officials working in the Australian sport industry.No licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites
Competency Field Working in Industry
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Prevent interpersonal conflict situations.
  • Establish and maintain positive working relationships with others to minimise risk of conflict situations.
  • Recognise and monitor interpersonal conflict triggers to identify interpersonal conflict risks.
  • Assess interpersonal conflict risks and implement risk control strategies to prevent interpersonal conflict situations.
       
Element: Respond to interpersonal conflict situations.
  • Monitor interpersonal interactions to identify interpersonal conflict situations.
  • Recognise and report interpersonal conflict situations outside scope of responsibility.
  • Assess interpersonal conflict situations within scope of responsibility to identify and select interpersonal conflict resolution strategies.
  • Implement interpersonal conflict resolution strategies to defuse and resolve interpersonal conflict situations.
       
Element: Reflect on interpersonal conflict resolution, prevention and response.
  • Seek feedback from others to identify areas to improve own interpersonal interactions and interpersonal conflict response.
  • Reflect on own interpersonal interactions and interpersonal conflict response to identify areas for improvement.
  • Analyse findings and incorporate learnings in future interpersonal interactions and interpersonal conflict response.
       

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Establish and maintain positive working relationships with others to minimise risk of conflict situations. 
Recognise and monitor interpersonal conflict triggers to identify interpersonal conflict risks. 
Assess interpersonal conflict risks and implement risk control strategies to prevent interpersonal conflict situations. 
Monitor interpersonal interactions to identify interpersonal conflict situations. 
Recognise and report interpersonal conflict situations outside scope of responsibility. 
Assess interpersonal conflict situations within scope of responsibility to identify and select interpersonal conflict resolution strategies. 
Implement interpersonal conflict resolution strategies to defuse and resolve interpersonal conflict situations. 
Seek feedback from others to identify areas to improve own interpersonal interactions and interpersonal conflict response. 
Reflect on own interpersonal interactions and interpersonal conflict response to identify areas for improvement. 
Analyse findings and incorporate learnings in future interpersonal interactions and interpersonal conflict response. 

Forms

Assessment Cover Sheet

SISXIND009 - Respond to interpersonal conflict
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

SISXIND009 - Respond to interpersonal conflict

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: